Merchandise FAQ's
Find answers to all of our frequently asked questions about Shop Ace Family merchandise, shipping, and more.
- I never received a confirmation email for my order.
- What are the care instructions for my Ace Family apparel?
- Can I change or cancel my order?
- My order wasn’t delivered and is now showing that it was returned to Shop Ace Family, now what?
- My package was lost/stolen/still in transit.
- My order was damaged
- I received the incorrect item, What can I do?
- Shipping information for orders Outside of the United States/International Order
- Shipping information for orders within the United States
- How are shipping costs calculated?
- When will I receive my order?
- Return / Refund / Exchange Policy
- I already have an account with Shop Ace Family, do I need to create a separate account for the app
- How do I create an account for the Ace Family App/Shop Ace Family?